Appliances & Electronics

An annual subscription includes dashboards and raw data files for CR's testing data, reliability and satisfaction survey data. Research CR conducts to educate consumers and support advocacy efforts can be made available. Additional analyses and day-to-day support are included.

Data Sets

Delivers more granular data behind CR’s published test and performance ratings for most consumer products sold in the U.S. Explore
Offers a comprehensive, industry-wide view of long-term product reliability in the U.S. marketplace based on CR member surveys. Explore
An add-on to Reliability Insights, offers a comprehensive, industry-wide view of long-term owner satisfaction based on CR member surveys. Explore
Available Products
Appliances
Electronics

Don’t see the product you’re looking for? Let us know by suggesting another product category here.

Lab Test Insights

Categories currently available: Air purifiers, cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, refrigerators, televisions, vacuums, washers

Access unpublished, more-granular data

Provides more granularity (10-point scale) and unpublished test results in an analysis-friendly format.

Benchmark to best-in-class with more precision

Compare various models by specific test, feature, or test period.

Identify opportunities based on CR priorities

Understand opportunities, gaps to best-in-class, and improvements based on CR priorities.

Reliability Insights

Categories currently available: Cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, laptops, refrigerators, smartphones, tablets, televisions, vacuums, washers

Identify opportunities based on CR priorities

Data visualizations highlight relative importance of problem areas to CR’s Reliability scores.

Gain further insight into consumer problem areas

Searchable consumer verbatims with sentiment analysis deliver greater insight into problem areas.

Discover brand loyalty and switching trends

Data visualizations show customer migration and brand switching rates.

Satisfaction Drivers

Categories currently available: Cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, refrigerators, smartphones, televisions, vacuums, washers

Gain further insight into consumer preferences

Delivers deeper understanding of relative impact of specific features on satisfaction by brand or by industry.

Understand the impact of reliability issues

Data visualizations highlight impact of reliability issues and other drivers of satisfaction on Overall Satisfaction ratings.

Benchmark satisfaction to competitors

Data visualizations help identify gaps to industry and competitors based on consumer satisfaction with specific product attributes.