Appliances & Electronics
An annual subscription includes dashboards and raw data files for CR's testing data, reliability and satisfaction survey data. Research CR conducts to educate consumers and support advocacy efforts can be made available. Additional analyses and day-to-day support are included.
Don’t see the product you’re looking for? Let us know by suggesting another product category here.
Lab Test Insights
Categories currently available: Air purifiers, cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, refrigerators, televisions, vacuums, washers
Provides more granularity (10-point scale) and unpublished test results in an analysis-friendly format.
Compare various models by specific test, feature, or test period.
Understand opportunities, gaps to best-in-class, and improvements based on CR priorities.
Categories currently available: Cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, laptops, refrigerators, smartphones, tablets, televisions, vacuums, washers
Data visualizations highlight relative importance of problem areas to CR’s Reliability scores.
Searchable consumer verbatims with sentiment analysis deliver greater insight into problem areas.
Data visualizations show customer migration and brand switching rates.
Categories currently available: Cooking (cooktops, ranges, microwaves, wall ovens), dishwashers, dryers, refrigerators, smartphones, televisions, vacuums, washers
Delivers deeper understanding of relative impact of specific features on satisfaction by brand or by industry.
Data visualizations highlight impact of reliability issues and other drivers of satisfaction on Overall Satisfaction ratings.
Data visualizations help identify gaps to industry and competitors based on consumer satisfaction with specific product attributes.