Connected Home Appliances Study​

In June 2020, Consumer Reports conducted a research study of connected appliance consumers in four product categories (Washer/Dryer, Dishwasher, Oven/Range, Refrigerator) to understand their perceptions, experience, and usage with their connected appliances. The following report summarizes our findings and recommendations for manufacturers including connected home buyer personas, opportunity areas and a product-by-product connectivity guide.