A new survey details the challenges and frustrations that consumers in the U.S. are experiencing when it comes to the cost and availability of broadband services.
This June, CR conducted a nationally representative multi-mode survey of 2,565 adults administered by NORC at the University of Chicago. The survey sought to assess Americans’ access to broadband internet services and gauge their experiences with their service.
“The pandemic illuminated how much people need access to an affordable, reliable internet connection,” said Jonathan Schwantes, senior policy counsel at CR. “This survey reinforces what we already suspected: that getting online for millions of Americans is too costly and in many cases the service is inadequate.”
Key findings of the survey include:
To read more and download the complete survey or fact sheet, visit advocacy.consumerreports.org.